A service Based tech company
We understand 360° virtual tours are a relatively new concept for apartment communities. We combat these challenges and difficulties by providing exceptional customer service, making incorporating a Helix Tour easy and effortless.
Our commitment to excellence
Every Helix Tour includes our exceptional customer service package that ensures your tour is constantly updated, tracked and current with your branding throughout the life of the tour.
All our multifamily packages include a one hour training session for the onsite staff. These training sessions are designed to familiarize your team with their Helix Tour as well as show them different ways to use the tour to connect with prospects. We’ve seen a 30% increase in user engagement following training sessions.
Filming in Phases
Helix Tours can be assembled in phases. This is especially useful for new construction projects, where we film in phases around construction. For stabilized assets, we can also make return trips to your community if you have a certain floor plan type become available that you want to add to the tour.
Unlimited edits & Revisions
We constantly update Helix Tours to stay current with your brand and marketing strategy. You offer unlimited edits and revisions for the duration of your Helix Tour. This is especially useful if you ever go through a re-brand or ownership changes. We can also add multimedia at later dates to ensure your Helix Tour stays consistent with your brand.
Transparent Analytics Reporting
Every Helix Tour includes an analytics dash board where you can see live stats on user engagement. This analytics data help to ensure a return on investment as well as data that can be used during investor calls and reports.
Annual Success Audits
Once a year we will provide a success audit of your Helix Tour, which is a detailed report of usage. Success audits will show you where you are getting the most traction as well as where improvements can be made.
Free Software Updates
We work very hard to keep tours current with todays trends. Browsers are constantly coming out with updates and we ensure all Helix Tours work on all of them.